Refund Policy

Last Updated: January 17, 2026

1. Overview

This Refund Policy ("Policy") governs all purchases made through PliantTV, including but not limited to PliantTV Premium subscriptions (monthly and annual plans), and any other paid products or services offered through our platform. This Policy is incorporated into and forms part of our Terms of Service.

By making a purchase on PliantTV, you expressly acknowledge and agree to the terms set forth in this Policy. If you do not agree with this Policy, please do not make any purchases on our platform.

2. All Sales Are Final

All purchases made on PliantTV are final and non-refundable. Once a transaction is completed, the purchase cannot be reversed, refunded, or exchanged for cash value under any circumstances, except as explicitly stated in this Policy or as required by applicable law.

3. Subscription Services

3.1 PliantTV Premium Subscriptions

PliantTV Premium subscriptions are offered on a recurring basis, either monthly or annually, depending on the plan you select at the time of purchase. By subscribing to PliantTV Premium, you authorize us to charge your designated payment method on a recurring basis until you cancel your subscription.

3.2 Automatic Renewal

Your subscription will automatically renew at the end of each billing period (monthly or annually) unless you cancel your subscription before the renewal date. The renewal charge will be the same as your initial subscription fee, unless we notify you of a price change in advance.

• Monthly Subscriptions: Automatically renew every month on the same date as your initial purchase.
• Annual Subscriptions: Automatically renew every year on the same date as your initial purchase.

3.3 Billing

All subscription charges are billed in advance for the upcoming billing period. Your payment method will be charged on the date of purchase and on each subsequent renewal date until you cancel. It is your responsibility to ensure that your payment information is accurate and up to date.

3.4 No Partial Refunds

If you cancel your subscription at any point during a billing period, you will continue to have access to PliantTV Premium features until the end of that billing period. However, no partial refunds or prorated amounts will be provided for any unused portion of your subscription.

3.5 Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period. After cancellation:

• You will retain access to Premium features until the end of your current billing period;
• Your subscription will not renew, and you will not be charged for subsequent billing periods;
• No refund will be issued for any remaining time in your current billing period;
• Your account will revert to a free account at the end of the billing period.

4. Payment Processing

All payments are processed securely through Stripe, our third-party payment processor. By making a purchase, you agree to Stripe's terms of service and privacy policy. PliantTV does not store your complete credit card information on our servers.

You are responsible for any fees charged by your bank or payment provider in connection with your purchases, including but not limited to currency conversion fees, international transaction fees, or overdraft fees.

5. Failed Payments

If a scheduled payment fails due to insufficient funds, expired payment method, or any other reason:

• We may attempt to process the payment again;
• Your access to Premium features may be suspended until payment is successfully processed;
• You remain responsible for the subscription fee, including any applicable late fees or additional charges;
• Continued failure to pay may result in termination of your subscription and/or account.

6. Price Changes

PliantTV reserves the right to change subscription prices at any time. If we change the price of your subscription, we will notify you at least 30 days in advance. The new price will apply to your next renewal period after the notice period. If you do not agree with the price change, you may cancel your subscription before the new price takes effect.

7. Account Termination

If your account is terminated for violation of our Terms of Service, you will not be entitled to any refund of subscription fees, whether paid or pending. All paid amounts are forfeited upon termination for cause.

8. Exceptions

In very limited circumstances, we may, at our sole discretion, consider a refund request. These exceptions are rare and are evaluated on a case-by-case basis. Potential exceptions may include:

• Duplicate Charges: If you were charged multiple times for the same transaction due to a technical error on our part;
• Unauthorized Transactions: If there is evidence that your account was compromised and purchases were made without your authorization (subject to verification);
• Service Unavailability: Extended periods of service unavailability that significantly impacted your ability to use Premium features (determined at our sole discretion).

To request consideration for an exception, you must contact us within 14 days of the transaction in question. We reserve the right to deny any refund request that does not meet our criteria for an exception.

9. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider without first attempting to resolve the issue with us, we reserve the right to:

• Immediately suspend or terminate your account;
• Pursue collection of the disputed amount;
• Charge any applicable fees associated with the chargeback process;
• Report the incident to fraud prevention services;
• Take any other action permitted by law.

We encourage you to contact us first if you have any billing concerns. We are committed to resolving legitimate issues promptly and fairly.

10. Free Trials

If we offer a free trial period for PliantTV Premium:

• You must provide valid payment information to start the free trial;
• At the end of the free trial period, your subscription will automatically convert to a paid subscription, and your payment method will be charged;
• To avoid being charged, you must cancel before the free trial ends;
• Free trials are limited to one per user/payment method/device;
• We reserve the right to modify or discontinue free trial offers at any time.

11. Promotional Offers and Discounts

Promotional pricing, discounts, or special offers are valid only for the period specified and are subject to their own terms and conditions. After the promotional period ends, your subscription will renew at the regular price unless you cancel. Promotional offers cannot be combined with other discounts and are not retroactively applicable to previous purchases.

12. Legal Requirements

Nothing in this Policy affects any statutory rights that you may have as a consumer under applicable law. If any provision of this Policy is found to be inconsistent with applicable consumer protection laws, that provision shall be interpreted or modified to comply with such laws while maintaining the intent of this Policy to the maximum extent possible.

For users in jurisdictions where mandatory refund rights exist (such as the European Union's 14-day withdrawal right for digital content), such rights may apply before you begin using the Service. However, by beginning to use PliantTV Premium services, you expressly consent to the immediate performance of the service and acknowledge that you lose your right of withdrawal.

13. Contact Us

If you have questions about this Refund Policy, need assistance with your subscription, or wish to request consideration for an exception, please contact us:

PliantTV Support
Email: support@pliant.tv
Discord: discord.gg/pliant

When contacting us about a billing issue, please include:

• Your account username or email address;
• The date of the transaction in question;
• The amount charged;
• A detailed description of the issue.

We aim to respond to all inquiries within 48 hours during business days.

14. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of paid services after any changes to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.