Privacy Policy

Last Updated: January 14, 2026

1. Introduction

PliantTV ("we," "us," "our," or the "Platform") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our random video chat service accessible at pliant.tv (the "Service").

By accessing or using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

Create an Account: First name, last name, username, email address, and password
Update Your Profile: Gender, interests/keywords, and profile preferences
Subscribe to Premium: Billing address, payment method details (processed securely through Stripe)
Contact Support: Any information you include in communications with us
Submit Reports: Information about reported users and incident descriptions

2.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain information, including:

Device Information: Device type, operating system, browser type and version, unique device identifiers
Log Data: IP address, access times, pages viewed, referring URL, and other system activity
Usage Information: Features used, session duration, number of matches, interactions with the Service
Location Data: Approximate geographic location based on IP address

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with the Service. These include:

Essential Cookies: Required for the Service to function properly, including authentication and security
Analytics Cookies: Help us understand how users interact with the Service to improve functionality
Preference Cookies: Remember your settings and preferences for a personalized experience
Advertising Cookies: Used by third-party advertising partners (Google Ads) to serve relevant advertisements to non-premium users

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Service.

2.4 Video and Audio Data

PliantTV facilitates real-time video and audio communication between users. We do NOT record, store, or retain video or audio streams from your conversations. Video and audio data is transmitted directly between users through our video infrastructure provider (Agora.io) and is not accessible to PliantTV staff.

2.5 Text Chat Data

Text messages exchanged during video chat sessions are transmitted in real-time and are NOT stored on our servers after the session ends. Messages are automatically cleared when you skip to a new match or end your chat session.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving the Service

Create and manage your account
Authenticate your identity and maintain security
Match you with other users based on your preferences (for Premium users)
Process transactions and manage subscriptions
Provide customer support and respond to inquiries
Analyze usage patterns to improve and optimize the Service
Develop new features and functionality

3.2 Safety and Security

Detect, prevent, and address fraud, abuse, and violations of our Terms of Service
Enforce our community guidelines and policies
Investigate and respond to user reports
Protect the rights, property, and safety of our users and the public
Comply with legal obligations and respond to lawful requests

3.3 Communications

Send account verification and password reset emails
Notify you about changes to the Service or our policies
Send important security alerts and updates
Respond to your support requests and inquiries

3.4 Advertising (Non-Premium Users)

For users without a Premium subscription, we may display advertisements through Google Ads. These advertisements may be personalized based on information collected through advertising cookies. Premium subscribers enjoy an ad-free experience.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who assist us in operating the Service, including:

Stripe: Payment processing and subscription management
Agora.io: Video and audio communication infrastructure
Google: Analytics and advertising services
Email Service Providers: Transactional email delivery
Hosting Providers: Server infrastructure and data storage

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, including:

Court orders, subpoenas, or legal process
Requests from law enforcement or government agencies
To protect our legal rights or defend against legal claims
To investigate potential violations of our Terms of Service

4.3 Safety and Protection

We may share information when we believe it is necessary to:

Protect the safety of any person
Prevent death or imminent bodily harm
Prevent fraud or abuse of the Service
Protect our rights, property, or safety

4.4 Business Transfers

If PliantTV is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
Password Security: User passwords are hashed using industry-standard bcrypt algorithms and are never stored in plain text
Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis
Two-Factor Authentication: Optional 2FA is available for additional account security
Regular Security Audits: We regularly review and update our security practices
Secure Infrastructure: Our servers are hosted in secure data centers with physical and environmental safeguards

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account Information: Retained for as long as your account is active and for a reasonable period thereafter to comply with legal obligations
Transaction Records: Retained for 7 years to comply with financial and tax regulations
Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics purposes
Chat Content: Not retained; automatically cleared at the end of each session

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a portable format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions required by law or for legitimate business purposes.

7.4 Opt-Out

You can opt out of receiving promotional communications by following the unsubscribe instructions in those messages. Note that you cannot opt out of receiving transactional communications related to your account.

7.5 Cookie Preferences

You can manage cookie preferences through your browser settings or by using any cookie consent tools we provide.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us at support@pliant.tv. We may need to verify your identity before processing your request.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

PliantTV is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us immediately at support@pliant.tv.

10. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt out of the sale of your personal information (note: we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

The right to access, correct, or delete your personal data
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time
The right to lodge a complaint with a supervisory authority

Our legal bases for processing your information include: performance of our contract with you, compliance with legal obligations, protection of vital interests, and our legitimate business interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@pliant.tv
Discord: https://discord.gg/pliant

We will respond to your inquiry within a reasonable timeframe.