Privacy Policy

Last Updated: January 17, 2026

1. Introduction

We are committed to safeguarding the privacy of our Service users. This Privacy Policy applies where we are acting as a data controller with respect to the personal data of our Service users; in other words, where we determine the purposes and means of the processing of that personal data.

Your use of our Service manifests your consent to the collection, use, and transmission of personal data as specified in this policy. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

This Privacy Policy should be read together with our Terms of Service. By using PliantTV, you agree to be bound by both documents.

Summary: We collect information you provide directly (account details, profile information), information collected automatically (device data, usage data, IP addresses), and information from third parties (payment processors). We use this data to provide and improve our Service, ensure safety, and communicate with you.

2. Information We Collect

2.1 Information You Provide Directly

We may process information included in your personal profile on our Service ("profile data"). The profile data may include:

Account Information: Your first name, last name, username, email address, password (encrypted), date of birth, and gender;
Profile Information: Profile picture and any other information you choose to add to your profile;
Communications: Messages you send to other users through direct messaging, chat messages during video calls, and communications with our support team;
Verification Data: Information provided for age verification or identity verification purposes;
Payment Information: When you make purchases, payment information is processed by our payment processor (Stripe). We do not store complete credit card numbers on our servers.

2.2 Information Collected Automatically

We may process data about your use of our Service ("usage data"). The usage data may include:

Device Information: Device type, operating system, unique device identifiers, browser type and version, screen resolution;
Log Data: IP address, access times, pages viewed, website navigation paths, referral source;
Location Data: Geographical location limited to country and state/region, derived from your IP address;
Usage Patterns: Information about the timing, frequency, and pattern of your Service use, including session duration and feature usage;
Match History: Records of users you have been matched with during video chats;
Connection Data: Information about your video and audio connections during calls.

2.3 Information for Age Assurance

To comply with age restrictions and protect minors, we may collect and process:

Declared date of birth during registration;
Age category information from connected social network accounts;
Age signals from mobile operating systems and app marketplaces;
Verification data from third-party age-verification providers (when applicable).

2.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. The types of cookies we use include:

Essential Cookies: Required for the Service to function properly, including authentication and session management;
Preference Cookies: Remember your settings and preferences;
Analytics Cookies: Help us understand how users interact with our Service;
Security Cookies: Support security features and detect malicious activity.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3. How We Use Your Information

We process your personal data for the following purposes:

Purpose	Legal Basis
To provide, operate, and maintain the Service	Performance of contract
To create and manage your account	Performance of contract
To process transactions and send related information	Performance of contract
To verify your age and prevent minors from accessing the Service	Legal obligation / Legitimate interest
To enforce our Terms of Service and community guidelines	Legitimate interest
To detect, prevent, and address technical issues, fraud, and security concerns	Legitimate interest
To respond to your inquiries and provide customer support	Legitimate interest / Performance of contract
To send service-related notifications and updates	Performance of contract
To improve and optimize our Service	Legitimate interest
To comply with legal obligations	Legal obligation

4. Information Sharing and Disclosure

We may share your personal data in the following circumstances:

4.1 With Other Users

Your username and profile picture are visible to users you interact with;
Messages you send are shared with the recipients;
During video chats, your video and audio streams are transmitted to your chat partner.

4.2 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

Payment Processors: Stripe processes payment information for Premium subscriptions;
Video Communication: Agora provides video chat infrastructure;
Hosting Providers: Cloud services that host our servers and databases;
Analytics Providers: Services that help us understand usage patterns;
Age Verification Providers: Third-party services for age assurance (when applicable).

These service providers are contractually bound to protect your data and may only use it for the specific purposes for which it was shared.

4.3 For Legal Compliance

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose information to:

Comply with a legal obligation;
Protect and defend our rights or property;
Prevent or investigate possible wrongdoing in connection with the Service;
Protect the personal safety of users of the Service or the public;
Protect against legal liability;
Report suspected child exploitation or other illegal activities to appropriate authorities.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your personal data.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will retain your personal data as follows:

Account Data: Retained as long as your account is active and for a reasonable period thereafter for backup, archival, and audit purposes;
Chat Messages: Direct messages are retained for the duration of the conversation unless deleted by users. Random video chat messages are not permanently stored;
Match History: Retained for up to 90 days unless you delete your account;
Usage Data: Generally retained for up to 24 months for analytics purposes;
Payment Records: Retained for the period required by applicable tax and accounting laws;
Support Communications: Retained for as long as necessary to resolve your inquiry and for a reasonable period thereafter.

We may retain certain information for longer periods where required by law or where necessary to protect our legal interests (e.g., in connection with litigation or regulatory investigations).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Data transmitted between your device and our servers is encrypted using TLS/SSL;
Password Security: Passwords are hashed using industry-standard algorithms and are never stored in plain text;
Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis;
Secure Infrastructure: Our servers are hosted in secure data centers with physical and technical security measures;
Regular Assessments: We conduct regular security assessments and vulnerability testing;
Two-Factor Authentication: We offer optional two-factor authentication to protect your account.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

7.1 Access and Portability

You have the right to request a copy of the personal data we hold about you. You can access and download much of your data directly through your account settings.

7.2 Correction

You have the right to request correction of inaccurate personal data. You can update most of your profile information directly through your account settings.

7.3 Deletion

You have the right to request deletion of your personal data. You can delete your account through your profile settings, which will initiate the deletion of your personal data in accordance with our retention policies.

7.4 Restriction and Objection

You may have the right to request restriction of processing or object to processing of your personal data in certain circumstances.

7.5 Withdraw Consent

Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

7.6 Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

7.7 Communication Preferences

You can opt out of promotional communications by following the unsubscribe instructions in those messages or adjusting your notification settings in your account.

To exercise any of these rights, please contact us at support@pliant.tv. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. International Data Transfers

Users of our Service are located in multiple countries, including the European Economic Area (EEA). We have developed data practices designed to assure information is appropriately protected, but we ask you to be aware of the privacy and data protection laws in the jurisdiction in which you reside.

As otherwise stated in this policy, you acknowledge that the ultimate responsibility for the information you choose to share is yours. You acknowledge that personal data that you submit for publication through our Service may be available, via the Internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Where we transfer personal data from the EEA to countries outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our Service is not intended for anyone under 18 years of age. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately at support@pliant.tv.

If we become aware that we have collected personal data from anyone under 18 without verification of parental consent, we will take steps to remove that information from our servers.

10. Third-Party Links and Services

Our Service may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). These may include:

The right to know what personal information we collect, use, disclose, and sell;
The right to request deletion of your personal information;
The right to opt-out of the sale of your personal information (we do not sell personal information);
The right to non-discrimination for exercising your privacy rights.

To exercise these rights, please contact us at support@pliant.tv.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain data protection rights under the General Data Protection Regulation (GDPR). In addition to the rights described in Section 7, you may have the right to:

Lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law;
Receive your personal data in a structured, commonly used, and machine-readable format.

Our legal basis for collecting and using personal information depends on the specific context in which we collect it. We generally only collect personal data where we have your consent, where we need the data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

PliantTV - Data Protection
Email: support@pliant.tv
Discord: discord.gg/pliant

For privacy-specific inquiries, you may also contact us at privacy@pliant.tv.